It Customer Service Representative

Accenture Australia

Fully remote
Troubleshooting system and application issues
Installation and configuration of applications
Operating system installation and configuration
Taking ownership of customer issues reported & solving their problems through by providing resolution

Job Summary

  • Taking ownership of customer issues reported & solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Matching Summary

Taking ownership of customer issues reported & solving their problems through by providing resolution.

Skills & Requirements

Must-have

  • Troubleshooting system and application issues
  • Installation and configuration of applications
  • Operating system installation and configuration
  • Adhering to Service Level Agreements (SLAs)
  • On-groundwork experience supporting customers

Nice-to-have

  • Ability to learn changing technologies
  • Flexible to work in all shifts
  • Working under pressure situations
  • Tech-savviness

Key Requirements

  • Graduate in any stream
  • 15 years full time education completed
  • Certification in Azure or AWS is an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter