Business Analyst (Process Improvement/Modernisation of IT Operating Model)

WEBSPARKS PTE. LTD.

Islandwide, Singapore
8+ years business analysis experience
Gartner it operating model framework knowledge
Public sector digital transformation experience
Lead a comprehensive review and modernisation of the IT Operating Model through end-to-end analysis

Job Summary

  • Lead a comprehensive review and modernisation of the IT Operating Model through end-to-end analysis.
  • Create detailed analysis, recommendations, and IT roadmaps that align IT operations with business needs.
  • Develop practical user-facing websites or playbooks to make content accessible to non-technical stakeholders.

Matching Summary

Match Score: 85

Lead a comprehensive review and modernisation of the IT Operating Model through end-to-end analysis.

Skills & Requirements

Must-have

  • 8+ years business analysis experience
  • Gartner IT Operating Model framework knowledge
  • Public sector digital transformation experience
  • End-to-end IT process assessment skills
  • Stakeholder workshop facilitation capabilities

Nice-to-have

  • AI-enabled tool integration for documentation
  • User-facing playbook development skills
  • Strong written communication abilities
  • Practical problem-solving mindset
  • Experience with ITIL or Agile methodologies

Key Requirements

  • 8+ years in business analysis or IT consulting roles
  • Understanding of Gartner IT Operating Model principles
  • Experience with public sector digital transformation initiatives

Work Rights

Not specified

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