German-speaking Service Desk Team Coordinator

Unisys

Monthly gross 44.200 huf cafeteria; home office al...
Hybrid
Strong english and german communication skills
Experience as senior service desk agent
Knowledge of avaya systems and ticketing tools
The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality

Job Summary

  • The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality.
  • Key responsibilities include monitoring call/ticket quality, analyzing performance, identifying training needs, and providing coaching to agents.
  • The company offers hybrid working support, a monthly cafeteria allowance, home office allowance, and private health insurance after six months.

Matching Summary

The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality.

Salary

Monthly gross 44.200 HUF cafeteria; Home office allowance; Private Health Insurance Generali Premium Package

Skills & Requirements

Must-have

  • Strong English and German communication skills
  • Experience as Senior Service Desk Agent
  • Knowledge of Avaya systems and ticketing tools

Nice-to-have

  • ITIL certification preferred
  • Proactive solution-oriented mindset
  • Ability to work independently in fast-paced environment

Key Requirements

  • Senior Service Desk Agent experience
  • German and English language proficiency
  • Basic ITIL knowledge (certification preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter