Iron Mountain Solutions is seeking a Customer Service Representative to provide support for the U.S. Coast Guard's National Maritime Center. The role requires strong communication skills and an understanding of the credentialing process, with candidates needing to obtain a Public Trust Clearance
Job Summary
Provide direct telephone, email, and chat-based support to members of the Merchant Mariner community and the public.
Quickly develop an understanding of the laws, regulations, policies, and processes involved in the Merchant Mariner credentialing process.
Utilize software, databases, scripts, and tools appropriately while striving to meet or exceed call center metrics.
Matching Summary
Match Score: 85
Iron Mountain Solutions is seeking a Customer Service Representative to provide support for the U.S. Coast Guard's National Maritime Center. The role requires strong communication skills and an understanding of the credentialing process, with candidates needing to obtain a Public Trust Clearance.
Skills & Requirements
Must-have
telephone, email, and chat support
understanding of credentialing process
strong customer service skills
excellent written and verbal communication
Nice-to-have
building lasting relationships
meeting call center metrics
Key Requirements
Bachelor’s degree or High school diploma with 6 years of experience