Major Incident Manager

Rockwell Automation

Pune, India
Not specified; not specified; comprehensive benefi...
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Lead and manage bridge calls
Reduce mean time to detect and resolve
Collaborate with it service management teams
** Rockwell Automation is seeking a Major Incident Manager in Pune, India, to lead a technical support team in resolving major IT incidents. The role involves managing incident response, improving processes, and collaborating with various teams while following a hybrid work schedule. **

Job Summary

  • Rockwell Automation seeks a proactive IT professional to lead a technical support team in resolving major IT incidents.
  • The role focuses on reducing Mean Time to Detect and Mean Time To Resolve while increasing Mean Time Between Failures.
  • Benefits include comprehensive mindfulness programs, volunteer paid time off, and personalized wellbeing programs.

Matching Summary

Match Score: 75

** Rockwell Automation is seeking a Major Incident Manager in Pune, India, to lead a technical support team in resolving major IT incidents. The role involves managing incident response, improving processes, and collaborating with various teams while following a hybrid work schedule. **

Salary

Not specified; Not specified; Comprehensive benefits package including mindfulness programs and volunteer time off

Skills & Requirements

Must-have

  • Lead and manage bridge calls
  • Reduce Mean Time to Detect and Resolve
  • Collaborate with IT Service Management teams
  • Maintain disciplined ticketing practices
  • Participate in on-call rotation

Nice-to-have

  • Approach incidents from diverse perspectives
  • Working knowledge of networking and operating systems
  • Experience with vendors and managed service providers

Key Requirements

  • ITIL Foundations V3 or V4 Certification
  • 3-5 years experience managing IT incidents
  • Excellent verbal and written English communication skills

Work Rights

Not specified

Tailored Resume

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