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Electra Lifts, a leading elevator company with over 45 years of experience, is seeking a Service Coordinator for its Mascot, NSW office. The ideal candidate will focus on customer service, administrative tasks, and process improvement, contributing to the company's reputation as a market leader.
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Job Summary
This exciting permanent role will be based in our Mascot, NSW office, and report to the Operations Manager.
Your role includes the ability to positively influence the customer primarily through strong customer service focus and delivery of premium service to enhance our position as a market leader.
We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, all committed to meeting the diverse needs of our customers.
Matching Summary
Match Score: 75
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Electra Lifts, a leading elevator company with over 45 years of experience, is seeking a Service Coordinator for its Mascot, NSW office. The ideal candidate will focus on customer service, administrative tasks, and process improvement, contributing to the company's reputation as a market leader.
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Skills & Requirements
Must-have
Customer service focus
Processing chargeable calls
Managing T work jobs
Uploading and maintaining customer portals
Complying with EHS policies
Nice-to-have
Positive influence on customers
Continuous improvement
Team player, agile and adaptable
Key Requirements
Higher School Certificate (HSC) or relevant tertiary education
3-5 years experience in project coordination, customer service or administrative positions
Administration experience in construction, engineering or elevator industry (added advantage)
Strong verbal and written communication skills
Good knowledge and aptitude on Microsoft and other IT platforms
Good time management abilities and able to multi-task