Consultor Técnico De Engenharia - Customer Experience & Pós Venda (33381-33382)

Bosch Rexroth Pty. Ltd.

São Paulo, SP, Brazil
Not specified; benefits: medical/dental insurance,...
On-site
Engineering degree in mechanical, mechatronics, or electrical
Experience with automotive products and mechanical systems
Post-sales technical support in automotive sector
The role focuses on resolving critical complaints across public platforms like Reclame Aqui, Procon, and judicial channels

Job Summary

  • The role focuses on resolving critical complaints across public platforms like Reclame Aqui, Procon, and judicial channels.
  • Candidates must analyze high-complexity technical issues to propose viable solutions and prevent future occurrences.
  • The position offers comprehensive benefits including extended parental leave, health assistance, and corporate training opportunities.

Matching Summary

The role focuses on resolving critical complaints across public platforms like Reclame Aqui, Procon, and judicial channels.

Salary

Not specified; Benefits: Medical/dental insurance, PLR participation, private pension, life insurance, meal vouchers, free parking, year-end gifts, educational subsidies

Skills & Requirements

Must-have

  • Engineering degree in Mechanical, Mechatronics, or Electrical
  • Experience with automotive products and mechanical systems
  • Post-sales technical support in automotive sector
  • Management of critical complaints on public platforms
  • Experience with Reclame Aqui, Procon, and legal channels
  • Interface with legal department and crisis management
  • Automotive mechanics or electrical technical course

Nice-to-have

  • Intermediate English knowledge
  • Post-graduation in Quality Management or Consumer Law
  • Strong analytical skills for root cause identification
  • Executive reporting capabilities for crisis committees

Key Requirements

  • Higher education in Mechanical, Mechatronics, or Electrical Engineering
  • Mandatory experience in automotive after-sales service
  • Required technical course in automotive mechanics or electricity
  • Proven track record in managing critical consumer complaints
  • Experience collaborating with legal teams on judicial demands

Work Rights

Not specified

Tailored Resume

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