Guest Experience Representative - Intrust Bank Arena
Intrust Bank Arena
Wichita, Kansas, United States
Deliver amazing experiences
Welcoming, safe, and memorable environment
World-class entertainment
As a Guest Experience Representative, you play a vital role in delivering amazing experiences through world-class entertainment, one guest at a time
Job Summary
As a Guest Experience Representative, you play a vital role in delivering amazing experiences through world-class entertainment, one guest at a time.
In this dynamic position, you will have the opportunity to work across a variety of front-line roles – including ticket scanning, ushering, attendant, and support roles.
Whether you are helping guests find their seats, answering questions, or problem-solving, your goal is to ensure each guest feels welcomed, valued, and supported with a positive and friendly attitude from the moment they arrive until the final encore or buzzer.
Matching Summary
As a Guest Experience Representative, you play a vital role in delivering amazing experiences through world-class entertainment, one guest at a time.
Skills & Requirements
Must-have
deliver amazing experiences
welcoming, safe, and memorable environment
world-class entertainment
positive and friendly attitude
accessibility services and accommodations
crowd control efforts
communicate effectively with leadership
report suspicious activity
monitor guest behavior
handle guest concerns or complaints
respond with empathy and solutions
operate ticket scanning devices
knowledgeable of emergency procedures
work collaboratively with team members
professional manner always
exceptional guest experiences
maintain cleanliness and organization
flexible and able to adapt
regular attendance
work a combination of all event types
Nice-to-have
anticipate guests needs first
take initiative to offer assistance
Key Requirements
at least 18+ years old
dependable, punctual, and flexible with scheduling
ability to work extended hours and/or irregular hours including nights, weekends, and holidays
stay calm and courteous under pressure
work well with others
speak and understand English
High School Diploma or GED
1-2 years’ experience in customer service, hospitality, or entertainment venue, preferred
able to work independently with little or no supervision
personal mobility to be able to get in and around the facility