WPH - Customer Success Consultant

WPH DIGITAL PTE. LTD.

Singapore
Not specified
Primary point of contact for assigned clients
Conduct regular client check-ins
Manage new client onboarding processes
WPH Digital Pte. Ltd. is seeking a Customer Success Consultant to enhance client relationships and ensure clients derive maximum value from their services. The role emphasizes strong communication, onboarding, and project management skills, with a focus on customer satisfaction and retention

Job Summary

  • You will act as both a Consultant and Relationship Manager to ensure clients achieve maximum value from services.
  • Your key performance indicators include achieving the highest level of customer satisfaction and increasing retention rates.
  • The role involves conducting user requirement workshops and training sessions to guide clients on maximizing product value.

Matching Summary

Match Score: 75

WPH Digital Pte. Ltd. is seeking a Customer Success Consultant to enhance client relationships and ensure clients derive maximum value from their services. The role emphasizes strong communication, onboarding, and project management skills, with a focus on customer satisfaction and retention.

Skills & Requirements

Must-have

  • Primary point of contact for assigned clients
  • Conduct regular client check-ins
  • Manage new client onboarding processes
  • Analyze business objectives and milestones
  • Advocate for client feedback needs

Nice-to-have

  • Expert advice on product maximization
  • Conduct user requirement workshops
  • Deliver user training sessions
  • Build strong long-lasting relationships
  • Fast-paced IT industry experience

Key Requirements

  • Minimum Degree in Information Technology, Computer Science, or Social Science
  • At least 3 years of experience managing web-related projects
  • Proven experience in customer-facing roles within the IT industry
  • Fresh graduates are welcome to apply

Work Rights

Not specified

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