Director - Us Institutional Client Service

Franklin Templeton

Pasadena, CA, USA
Base: $180,000 - $200,000; bonus/equity: annual di...
Hybrid
Institutional client service leadership
Client lifecycle ownership
Global alignment & best practices
Franklin Templeton is seeking a Director of U.S. Institutional Client Service to lead and enhance their client service function, ensuring top-tier service delivery across the institutional client lifecycle. This hybrid role requires over ten years of experience in institutional asset management, with a focus on client relationship management and operational excellence

Job Summary

  • The Director of U.S. Institutional Client Service is responsible for leading and elevating the U.S. Institutional Client Service function, ensuring best-in-class service delivery across the full institutional client lifecycle.
  • This role directly oversees Institutional Client Service and serves as the senior leader accountable for execution, service quality, risk management, and client experience across relationships.
  • Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support their well-being and recognize their time, talents, and results.

Matching Summary

Match Score: 85

Franklin Templeton is seeking a Director of U.S. Institutional Client Service to lead and enhance their client service function, ensuring top-tier service delivery across the institutional client lifecycle. This hybrid role requires over ten years of experience in institutional asset management, with a focus on client relationship management and operational excellence.

Salary

Base: $180,000 - $200,000; Bonus/Equity: Annual discretionary bonus; Benefits: Comprehensive benefits package including 401(k) match, healthcare, insurance, PTO, tuition assistance

Skills & Requirements

Must-have

  • Institutional Client Service Leadership
  • Client Lifecycle Ownership
  • Global Alignment & Best Practices
  • Operational Discipline & Risk Governance
  • U.S. Institutional Client Experience

Nice-to-have

  • Talented teams working globally
  • Welcoming, inclusive, flexible culture
  • Opportunities to reach potential
  • Delivering better outcomes
  • Positive and healthy lifestyle

Key Requirements

  • 10+ years' experience in institutional asset management
  • Deep knowledge of U.S. institutional clients
  • Ownership of full institutional client lifecycle
  • Exceptional client relationship management
  • Success leading high-performing teams
  • Senior-level judgment and presence
  • Ability to scale teams and processes

Work Rights

Not specified

Tailored Resume

Cover Letter