Senior Member Services Officers will assist with resolving member issues and complaints across all delivery channels and evaluate loan applications, making recommendations for approval or denial
Job Summary
Senior Member Services Officers will assist with resolving member issues and complaints across all delivery channels and evaluate loan applications, making recommendations for approval or denial.
This role involves assisting in training other employees, acting as a mentor to less experienced staff, and providing employee support in resolving member and procedural problems.
Enhanced expectations include potential for Tier 3 – Tier 5 Lending Limits, reviewing and approving loans outside the limits of less experienced staff, and assisting with supervision of the MSO area.
Matching Summary
Senior Member Services Officers will assist with resolving member issues and complaints across all delivery channels and evaluate loan applications, making recommendations for approval or denial.
Skills & Requirements
Must-have
Resolving member issues and complaints
Evaluating loan applications
Assisting in training other employees
Branch operational procedures
Credit union policy and regulatory compliance
Processing transactions in the appropriate system
Nice-to-have
People Helping People philosophy
Positive attitude toward members and teammates
Organize community events
Promoting Credit Union events
Key Requirements
High school diploma or GED equivalent
Minimum 4 years of SECU or directly related experience
Demonstrated ability to work independently and as part of a team
Demonstrated excellent critical thinking and problem-solving skills
Proficiency in MSR and MSO roles
Completion of Consumer Lending Program (CLP) courses and passing CLP Exam