Customer Engagement Advisor

Aristocrat Leisure

Not specified (assumed hybrid based on industry trends).
2+ years customer engagement experience
Strong relationship management skills
Salesforce crm proficiency
Aristocrat Leisure is seeking a Customer Engagement Advisor to enhance customer relationships and satisfaction within their CXS portfolio. The role focuses on proactive engagement with top clients, driving product adoption, and collaborating with internal teams to support customer needs

Job Summary

  • This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio.
  • The position involves supporting organized collaboration with the top 40 customers through consistent communication and structured reporting.
  • Candidates must partner with internal Sales, Operations, and Product teams to ensure customers realize value from solutions.

Matching Summary

Match Score: 85

Aristocrat Leisure is seeking a Customer Engagement Advisor to enhance customer relationships and satisfaction within their CXS portfolio. The role focuses on proactive engagement with top clients, driving product adoption, and collaborating with internal teams to support customer needs.

Skills & Requirements

Must-have

  • 2+ years customer engagement experience
  • Strong relationship management skills
  • Salesforce CRM proficiency
  • Data analysis and reporting capabilities
  • Proactive problem-solving approach

Nice-to-have

  • Hospitality or gaming industry background
  • Experience with PRIME Player products
  • Strategic planning for top accounts
  • Cross-functional collaboration skills

Key Requirements

  • Minimum 2 years in customer engagement or account management
  • Authorization to work without visa sponsorship required
  • Proficiency in Salesforce and reporting tools preferred

Work Rights

Must be authorized to work in Australia without visa sponsorship

Tailored Resume

Cover Letter