Medical Information Customer Experience Specialist (6-month Replacement Contract)

pfizer.de

Hybrid
Provide medical information
Respond to inquiries
Document inquiry and response
Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language

Job Summary

  • Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.
  • Identify and report adverse events and product quality complaints within required timelines.
  • Pfizer is committed to creating a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.

Matching Summary

Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.

Skills & Requirements

Must-have

  • Provide medical information
  • Respond to inquiries
  • Document inquiry and response
  • Report adverse events
  • Customer service skills
  • Local language response

Nice-to-have

  • Continuous improvement
  • Patient centric company
  • Digital transformation strategy
  • Work life harmony
  • Diverse and inclusive workforce

Key Requirements

  • Degree in life science/healthcare
  • 1-2 years medical information experience
  • Customer Service experience preferred
  • English C2 level
  • Czech and Slovak mother tongue

Work Rights

Not specified

Tailored Resume

Cover Letter