As a Customer Service Coordinator, Automotive Southern Europe, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers
Job Summary
As a Customer Service Coordinator, Automotive Southern Europe, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers.
You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
Matching Summary
As a Customer Service Coordinator, Automotive Southern Europe, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers.
Skills & Requirements
Must-have
1st level customer support
customer onboarding processes
cross-functional collaboration
customer information management
customer account reviews
customer retention efforts
advanced Excel skills
Nice-to-have
commercial sustainability
continuous process improvement
customer experience
empathy
teamwork
understanding customers
Key Requirements
Apprenticeship in logistic or customer service
Minimum 1 year working experience
CRM and ERP working experience
Ad hoc driven environment experience
High level written and verbal communication in English