Optical Support Engineer

Ciena Corporation

Hybrid
System-level technical support
Optical networking products
Customer inquiries via phone, email, chat
Ciena Corporation is seeking an Optical Support Engineer to provide technical support for their optical networking products. The role requires a foundational understanding of fiber optic technologies and offers a hybrid work environment that emphasizes employee well-being and growth

Job Summary

  • This role plays a critical part in delivering exceptional customer experiences by supporting the reliable operation of Ciena’s optical networking solutions for customers around the world.
  • Provide system-level pre- and post-sales technical support for Ciena optical networking products across a global customer base.
  • Ciena is committed to a people-first philosophy, fostering a culture that prioritizes flexibility, belonging, wellbeing, and continuous growth.

Matching Summary

Match Score: 85

Ciena Corporation is seeking an Optical Support Engineer to provide technical support for their optical networking products. The role requires a foundational understanding of fiber optic technologies and offers a hybrid work environment that emphasizes employee well-being and growth.

Skills & Requirements

Must-have

  • System-level technical support
  • Optical networking products
  • Customer inquiries via phone, email, chat
  • Diagnose and resolve network faults
  • Leverage diagnostic tools and lab environments
  • Contribute to knowledge base

Nice-to-have

  • Carrier Ethernet technologies
  • Element management systems
  • Linux, databases, data communications
  • High-pressure situations

Key Requirements

  • Bachelor’s degree in technical discipline or equivalent experience
  • 0-3 years of experience in technical or customer-facing support
  • Foundational understanding of fiber optic transport
  • Basic knowledge of OTN, SONET, or SDH
  • Strong analytical and problem-solving skills
  • Excellent English communication skills
  • Ability to work onsite for initial training

Work Rights

Not specified

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