Project Customer Success Specialist

Shell

Dela Rosa, Philippines
Fully remote
Customer relationship management
Customer success management
Customer language proficiency
Customer Operations is on a journey to provide the best in-market customer experience for Shell's Customers and Business Partners

Job Summary

  • Customer Operations is on a journey to provide the best in-market customer experience for Shell's Customers and Business Partners.
  • The Customer Success Specialist is empowered to manage customer experience, relationship, and satisfaction across the end-to-end customer journey.
  • Shell offers opportunities to develop skills, grow in an inclusive environment, and balance priorities while working on the energy transition.

Matching Summary

Customer Operations is on a journey to provide the best in-market customer experience for Shell's Customers and Business Partners.

Skills & Requirements

Must-have

  • Customer Relationship Management
  • Customer Success Management
  • Customer Language Proficiency
  • Microsoft Excel skills
  • Deal Management
  • Order to Cash

Nice-to-have

  • Resilience and patience
  • Adaptive communication skills
  • Continuous improvement mind-set
  • Commercially minded individuals
  • Agile and digital initiatives

Key Requirements

  • Bachelor degree in Business related major or equivalent experience
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office
  • Must demonstrate resilience and patience
  • Must demonstrate interchangeable communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter