Fraud & Scams Analyst Opportunities - Sydney

COMMONWEALTH BANK OF AUSTRALIA

Sydney, NSW, Australia
Hybrid
Strong problem-solving and decision-making capability
High level of personal integrity and confidentiality commitment
Emotional resilience for handling distressed customers
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity while performing detection analysis.
  • Successful candidates must demonstrate emotional resilience to manage high volumes of interactions with aggressive or distressed customers.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.

Skills & Requirements

Must-have

  • Strong problem-solving and decision-making capability
  • High level of personal integrity and confidentiality commitment
  • Emotional resilience for handling distressed customers
  • Ability to work rotating roster including nights and weekends
  • Willingness to attend office for training and hybrid days

Nice-to-have

  • Experience in Financial Services Industry focusing on Online roles
  • Demonstrated excellence in written and verbal communication skills
  • Passion for inspiring customer confidence during fraud situations
  • Ability to perform well in an ambiguous environment
  • Knowledge of emerging financial crime and security trends

Key Requirements

  • Full-time availability (38 hours per week)
  • 12-month contract basis for non-current employees
  • In-office attendance requirement of 20% after training
  • Availability for rotating roster covering 24/7 or extended hours

Work Rights

Not specified

Tailored Resume

Cover Letter