Conversation Designer/analyst – Chatbot & Digital Experience Using Ai
Bankwest
Conversation design experience
Multi-turn conversational journeys
Systems thinking
Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers
Job Summary
Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers.
Define the chatbot's intelligence, context understanding, and consistent voice through hands-on, systems-thinking design.
Collaborate across Product, Content, Compliance, and Engineering to align intent with AI capabilities and shape the future of AI-powered customer experiences.
Matching Summary
Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers.
Skills & Requirements
Must-have
Conversation design experience
Multi-turn conversational journeys
Systems thinking
LLM behaviour and prompt design
AI chatbot tools
User behaviour analysis
Nice-to-have
Collaborative spirit
Low-code solutions
Data modelling
DevOps and governance
Key Requirements
Experience in conversation design or interaction design
Proven ability to design multi-turn, goal-driven conversational journeys
Comfort navigating ambiguity
Background in chatbots, virtual assistants, or AI-driven products
Familiarity of LLM behaviour, strengths, and limitations