Service Now Administrator Associate

The Bank of Nova Scotia

Bogota, Colombia
On-site
Servicenow platform administration
Troubleshoot complex issues
Develop fixes and solutions
The Service Management Technology team utilizes the ServiceNow tool for enterprise asset management, configuration management database, and enterprise ticketing system

Job Summary

  • The Service Management Technology team utilizes the ServiceNow tool for enterprise asset management, configuration management database, and enterprise ticketing system.
  • The role involves 80% focus on troubleshooting complex issues and providing fixes/solutions, with up to 20% on day-to-day operations, new initiatives, and module stability.
  • This role offers a purpose-driven, innovative, and fast-paced environment within ScotiaTech, Scotiabank's technology hub in Bogota.

Matching Summary

The Service Management Technology team utilizes the ServiceNow tool for enterprise asset management, configuration management database, and enterprise ticketing system.

Skills & Requirements

Must-have

  • ServiceNow platform administration
  • troubleshoot complex issues
  • develop fixes and solutions
  • ITSM modules
  • system availability
  • rotational pager support

Nice-to-have

  • recommendations on existing processes
  • root cause analysis
  • solution design discussions
  • research and development
  • analytical skills for import payloads
  • multilingual capabilities

Key Requirements

  • 1-3+ years ServiceNow administration/development
  • 1-3+ years troubleshooting ServiceNow
  • 1-3+ years help desk experience
  • Certified ServiceNow System Administrator
  • University/College in Computer Science

Work Rights

Not specified

Tailored Resume

Cover Letter