Service Desk Technician - Bilingual Spanish/english (tier 1)

Logicalis Inc

Remote
$16ph to $18ph
**
Bilingual spanish/english proficiency
Support pc hardware and software
Troubleshoot outlook and office 365
** Logicalis Inc is seeking a bilingual Service Desk Technician proficient in English and Spanish for a remote position. The role involves providing technical support for various PC hardware and software applications, primarily through phone, email, and chat. **

Job Summary

  • Provides support via phone, e-mail and chat to employees of corporate clients.
  • Handles 50-60 issues per day efficiently and appropriately.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Matching Summary

Match Score: 75

** Logicalis Inc is seeking a bilingual Service Desk Technician proficient in English and Spanish for a remote position. The role involves providing technical support for various PC hardware and software applications, primarily through phone, email, and chat. **

Salary

$16/hr to $18/hr

Skills & Requirements

Must-have

  • Bilingual Spanish/English proficiency
  • Support PC hardware and software
  • Troubleshoot Outlook and Office 365
  • Support Windows 7 and Windows 10
  • Mobile device configuration and support
  • Reset network passwords using Active Directory
  • Troubleshoot VPN connectivity issues

Nice-to-have

  • Excellent client interaction skills
  • Ability to multitask in fast-paced environment
  • Demonstrates ethical and professional behavior

Key Requirements

  • 1 year experience in call center or service desk
  • Trade School Certificate or Associate Degree
  • Proficient use of Microsoft Office applications
  • Experience with ServiceNow or other ticketing systems

Work Rights

Not specified

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