Customer Service Lead

Hayward Animal Clinic

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service and communication
Patient records and technology
Leadership and supervision
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include answering phone calls and emails, scheduling appointments, processing billing transactions, and maintaining electronic medical records.
  • The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, and 401(k) with matching options.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client service and communication
  • Patient records and technology
  • Leadership and supervision
  • Professional, friendly service
  • Scheduling software and EMR

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Positivity and accountability
  • Teamwork and exceptional customer service
  • Warmth, empathy, and excellence

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter