Program Manager - Commute

77

Belen, NM, US
**
5+ years program or operations management
3+ years leading commute or facilities teams
Strong stakeholder communication skills
** JLL is seeking a Program Manager for its Commute team in Belen, NM, to lead transportation planning and demand management initiatives aimed at enhancing employee experience and sustainability. The ideal candidate will possess strong leadership and analytical skills, with a focus on optimizing service delivery and managing customer experience operations. **

Job Summary

  • The role involves leading the Customer Experience team to deliver outstanding commute program operations across North America locations.
  • You will design escalation strategies and manage vendor relationships to ensure high-quality delivery of parking, transportation, and shuttle services.
  • The position requires developing Transportation Demand Management (TDM) programs that support sustainability goals and enhance the employee experience.

Matching Summary

Match Score: 75

** JLL is seeking a Program Manager for its Commute team in Belen, NM, to lead transportation planning and demand management initiatives aimed at enhancing employee experience and sustainability. The ideal candidate will possess strong leadership and analytical skills, with a focus on optimizing service delivery and managing customer experience operations. **

Skills & Requirements

Must-have

  • 5+ years program or operations management
  • 3+ years leading commute or facilities teams
  • Strong stakeholder communication skills
  • Experience tracking KPIs and SLAs
  • Vendor relationship management expertise

Nice-to-have

  • Familiarity with commute benefit platforms
  • Background in change-management methodologies
  • Proficiency with data visualization tools
  • Passion for sustainable transportation solutions
  • Experience optimizing service delivery

Key Requirements

  • Bachelor's degree in Business Administration, Operations, or related field
  • 5+ years in program or operations management
  • 3+ years supervising teams within Commute programs

Work Rights

Not specified

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