Customer Service Lead

Balboa Veterinary Medical Center

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Exceptional client service
Team supervision
Operational support
** Balboa Veterinary Medical Center is seeking a Customer Service Lead to supervise a reception team and enhance client interactions in a veterinary setting. The ideal candidate will have a strong background in customer service, veterinary experience, and leadership skills, and will play a crucial role in fostering a positive and efficient office environment. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • As both a Customer Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, and Flexible scheduling options.

Matching Summary

Match Score: 75

** Balboa Veterinary Medical Center is seeking a Customer Service Lead to supervise a reception team and enhance client interactions in a veterinary setting. The ideal candidate will have a strong background in customer service, veterinary experience, and leadership skills, and will play a crucial role in fostering a positive and efficient office environment. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Maintain accurate records
  • Process billing transactions
  • Foster accountability and teamwork

Nice-to-have

  • Mentoring and coaching
  • Positive workplace culture
  • Client relationship building
  • Patient care promotion

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Degree in veterinary field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter