As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million customers.
The Concierge role involves greeting customers, understanding their enquiries, and guiding them to appropriate channels while enhancing their experience through meaningful conversations.
CommBank supports professional and personal growth including networking opportunities within Indigenous Employee Networks and encourages applicants to complete online assessments within 48 hours.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Professional and approachable demeanour
Managing customer expectations professionally
Knowledge of in-branch and digital banking technology
Nice-to-have
Building personal customer connections
Interest in financial wellbeing
Career growth within CommBank
Supporting Indigenous employee networks
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined part-time roster
Ability to manage customer expectations professionally