Client Delivery Support

Xerox Corporation

Bogota, Capital District, Colombia
On-site
Experience managing managed services contracts
Strong understanding of slas and kpis
Financial management and customer governance
Xerox Corporation is seeking a Client Delivery Support professional in Bogota, Colombia, to manage service delivery operations, ensuring compliance with contractual commitments and fostering client relationships. The ideal candidate will have a strong background in managed services and operations, with a focus on client satisfaction and continuous improvement

Job Summary

  • This role ensures contractual commitments are met or exceeded while driving continuous improvement and consistent service excellence.
  • The position involves owning the customer P&L, contract amendments, and governance cadence alongside daily operational guidance.
  • Xerox offers structured onboarding, access to performance tools, and a collaborative environment that encourages innovation.

Matching Summary

Match Score: 85

Xerox Corporation is seeking a Client Delivery Support professional in Bogota, Colombia, to manage service delivery operations, ensuring compliance with contractual commitments and fostering client relationships. The ideal candidate will have a strong background in managed services and operations, with a focus on client satisfaction and continuous improvement.

Skills & Requirements

Must-have

  • Experience managing managed services contracts
  • Strong understanding of SLAs and KPIs
  • Financial management and customer governance
  • Lead cross-functional teams and external partners

Nice-to-have

  • Client-focused mindset with strong communication
  • Proven problem-solving skills
  • Continuous improvement initiatives experience

Key Requirements

  • Degree, diploma, or equivalent relevant experience preferred
  • Experience in service delivery or operations contracts

Work Rights

Not specified

Tailored Resume

Cover Letter