Senior Technical Support Engineer

Workday

Japan
Not specified; not specified; not specified
Hybrid (50% in-office/field time quarterly)
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Experience with splunk kibana grafana tools
Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focusing on diagnosing and resolving complex software issues while providing exceptional customer service. The ideal candidate should be bilingual in Japanese and English, possess strong technical skills, and have experience with SaaS solutions

Job Summary

  • This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for global customers.
  • The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to success.
  • Candidates will act as a key regional point of contact for critical Japanese customers, managing escalations and driving solutions.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focusing on diagnosing and resolving complex software issues while providing exceptional customer service. The ideal candidate should be bilingual in Japanese and English, possess strong technical skills, and have experience with SaaS solutions.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Experience with Splunk Kibana Grafana tools
  • Expertise in Configurable Security and Integrations
  • Ability to manage SLA-driven case queues

Nice-to-have

  • Strong analytical and problem-solving skills
  • Confident verbal and written communication
  • Experience with Workday or Salesforce platforms
  • Collaborative mindset for cross-functional teamwork
  • Willingness to participate in weekend rotation

Key Requirements

  • 3+ years proven technical support for SaaS
  • Bilingual fluency in Japanese and English required
  • Experience with JIRA or similar ticketing systems

Work Rights

Not specified

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