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PolyAI is seeking a Senior Deployment Strategist based in the UK to lead the delivery of transformative virtual assistant projects for major clients, ensuring high-quality outcomes and effective client relationships.
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Job Summary
Own the delivery of transformative virtual assistants at serious scale, from deployments handling hundreds of thousands of calls a day to high-stakes PoCs.
Advise Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge.
Track and report on the metrics that matter, with the autonomy to know what's working and what isn't and the creativity to bring the right team together to solve it.
Matching Summary
Match Score: 75
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PolyAI is seeking a Senior Deployment Strategist based in the UK to lead the delivery of transformative virtual assistant projects for major clients, ensuring high-quality outcomes and effective client relationships.
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Skills & Requirements
Must-have
customer service transformation
virtual assistant quality
client relationship management
strategic delivery leadership
executive presence and knowledge
Nice-to-have
understanding client needs and values
driving automation of operations
building personal client relationships
interest in consumer tech and design
Key Requirements
5+ years in technical delivery leadership
track record of delivering large scale transformative projects
incredible storytelling and narrative abilities
comfort working in high ambiguity environments
ability to think strategically
painstaking attention to detail
strong customer obsession and focus on delivering value