Connect And Assure Specialist

885

Not specified; not specified; benefits include 18 ...
Shift-based (7:00 am to 7:00 pm)
Telecommunications technologies fttn fttc fttp hfc
Tier 2 troubleshooting capability
Business customer order management
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a strong customer experience with telecommunications services. The ideal candidate should possess technical knowledge of telecommunications technologies and strong case management skills, while the company emphasizes inclusivity and flexibility

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to drive timely outcomes for nbn services.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a strong customer experience with telecommunications services. The ideal candidate should possess technical knowledge of telecommunications technologies and strong case management skills, while the company emphasizes inclusivity and flexibility.

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Telecommunications technologies FTTN FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • Business customer order management
  • Incident resolution and case ownership
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Operational process improvement
  • Flexible working arrangements
  • Inclusive workplace culture
  • Strong organizational skills

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter