Manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s
Job Summary
Manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s.
Responsible for delivering market leading customer service and enhancing customer satisfaction, whilst building strong relationships with all stakeholders, both internal and external.
Competitive Salary Package, Company car / car allowance, Contributory Pension Scheme, Enhanced Parental Policies, Life Assurance, On-site parking, Employee Welfare Scheme, Employee Assistance Programme, Cycle2Work Scheme, and much more.
Matching Summary
Manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s.
Skills & Requirements
Must-have
Manage regional Field Service engineers
Achieve and exceed agreed KPI’s
Deliver market leading customer service
Enhance customer satisfaction
Build strong stakeholder relationships
Monitor service delivery and productivity
Nice-to-have
Technical leadership experience
Strategic planning capabilities
Negotiation capabilities
Employee welfare focus
Key Requirements
Proven managerial experience in technical environment