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Moveworks, a part of ServiceNow, is seeking a Customer Success Manager who will drive product value for initial customers, develop trusted relationships, and enhance customer onboarding strategies. The ideal candidate should have extensive experience in account management or sales within the software/SaaS sector and possess strong problem-solving abilities.
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Job Summary
You partner with our initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
You will evolve and iterate on our customer onboarding strategy and work with internal teams and customers to drive adoption, engagement and growth.
You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks and adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
Matching Summary
Match Score: 75
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Moveworks, a part of ServiceNow, is seeking a Customer Success Manager who will drive product value for initial customers, develop trusted relationships, and enhance customer onboarding strategies. The ideal candidate should have extensive experience in account management or sales within the software/SaaS sector and possess strong problem-solving abilities.
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Salary
Base: $102,000 - $159,000; Bonus/Equity: variable/incentive compensation and equity; Benefits: health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away, family leave programs
Skills & Requirements
Must-have
drive product value
develop trusted advisor relationships
translate business needs
drive adoption, engagement and growth
voice of the customer
Nice-to-have
AI transformation forefront
agility of high-growth company
voracious appetite to learn
Key Requirements
5+ years account management, implementation, or sales experience
Experience explaining technical solutions
Experience supporting large enterprise customers
Process focused with strong problem-solving ability
Experience building strong internal and external relationships