Account Resolution Specialist

BMO

Unknown, Unknown, US
Base: $41,714.00 - $77,500.00; bonus/equity: may i...
3-5 years relevant experience
Knowledge of consumer collections laws
Strong negotiation and interpersonal skills
The role involves collaborating in the review and evaluation of delinquent, high-risk, or written-off accounts to identify collections opportunities

Job Summary

  • The role involves collaborating in the review and evaluation of delinquent, high-risk, or written-off accounts to identify collections opportunities.
  • Employees must provide exceptional customer service that builds trust through expertise while advising customers on payment strategies and products.
  • The position requires adherence to all applicable guidelines, regulations, and risk management frameworks to safeguard the bank's interests.

Matching Summary

The role involves collaborating in the review and evaluation of delinquent, high-risk, or written-off accounts to identify collections opportunities.

Salary

Base: $41,714.00 - $77,500.00; Bonus/Equity: May include commission structure and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident/life insurance, retirement savings plans

Skills & Requirements

Must-have

  • 3-5 years relevant experience
  • Knowledge of consumer collections laws
  • Strong negotiation and interpersonal skills
  • Ability to analyze account data
  • Experience with loss mitigation processes

Nice-to-have

  • Customer relationship management expertise
  • Training and coaching capabilities
  • Data reporting and dashboard creation
  • Strategic initiative collaboration
  • Creative problem-solving abilities

Key Requirements

  • Post-secondary degree in related field
  • 3-5 years of relevant experience
  • Knowledge of federal/state/local consumer collection laws
  • In-depth verbal and written communication skills
  • Proficiency in analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter