Customer Service Team Leader - Issy-les-moulineaux H/f

Abbott

Issy Les Moulineaux, France
Base: n/a; bonus/equity: not specified; benefits: ...
Customer service performance
Internal and regulatory compliance
Continuous improvement
Assist the Regional Customer Service Manager in supervising part of the France team to ensure high-performing customer service, compliant with internal and regulatory processes

Job Summary

  • Assist the Regional Customer Service Manager in supervising part of the France team to ensure high-performing customer service, compliant with internal and regulatory processes.
  • Recruit and retain a diverse and highly qualified Customer Service staff, define objectives aligned with department plans, and monitor their achievement.
  • Develop a continuous improvement approach for service processes, including order processing, returns, backorders, credit release requests, and new product launches.

Matching Summary

Assist the Regional Customer Service Manager in supervising part of the France team to ensure high-performing customer service, compliant with internal and regulatory processes.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service performance
  • Internal and regulatory compliance
  • Continuous improvement
  • Client-centric culture
  • ERP system transactions
  • Quality management systems

Nice-to-have

  • Cross-matrix environment
  • Multi-site geographical experience
  • Team development and retention

Key Requirements

  • 5-7 years customer service/contact center experience
  • Higher education degree or equivalent
  • Management experience appreciated
  • Medical device sector experience
  • English and one other European language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter