Field Service Engineer - South East

Roche UK

Ireland, Ireland
On-site
Electro-mechanical hardware support
Routine proactive/reactive work
Technical training and upskilling
Roche UK is seeking a Field Service Engineer based in the South East of Ireland to provide technical support and maintenance for their diagnostic products. The ideal candidate will possess strong electro-mechanical engineering skills, a customer-centric approach, and a background in the IVD industry

Job Summary

  • The successful candidate will provide frontline support covering electro-mechanical hardware routine proactive/reactive work, technical training, upskilling of customers and ensuring all administration and regulatory documentation is maintained.
  • You will be accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and you will be accountable for the core service activities efficiently and productively, supporting your customer base.
  • Roche is a company that not only invests in its business – over €8 billion in R&D worldwide, including €500 million in the UK and Ireland alone last year – but equally importantly in its people.

Matching Summary

Match Score: 85

Roche UK is seeking a Field Service Engineer based in the South East of Ireland to provide technical support and maintenance for their diagnostic products. The ideal candidate will possess strong electro-mechanical engineering skills, a customer-centric approach, and a background in the IVD industry.

Skills & Requirements

Must-have

  • electro-mechanical hardware support
  • routine proactive/reactive work
  • technical training and upskilling
  • troubleshooting and fault ownership
  • preventative maintenance
  • customer solution understanding

Nice-to-have

  • resilient and tenacious
  • strong analytical skills
  • questioning approach to issues
  • drive innovations
  • train, coach, mentor and develop others

Key Requirements

  • Degree-educated or Diploma level in Electrical/Mechanical Engineering or equivalent experience
  • Thorough understanding of the IVD industry
  • Solid experience in implementing best-in-class support
  • Ability to provide effective support for pathology laboratory solutions
  • Based in the South East area or willing to relocate

Work Rights

Not specified

Tailored Resume

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