Client Service Specialist

Focusfinancialpartners

Charleston, WV, United States
Base: $47,000 - $55,000; bonus/equity: annual cash...
On-site
Exceptional client service
Solutions-oriented service delivery
Primary contact for operational requests
The Client Service Specialist is responsible for delivering solutions-oriented service to advisory teams and clients, acting as the primary contact for all operational and service requests

Job Summary

  • The Client Service Specialist is responsible for delivering solutions-oriented service to advisory teams and clients, acting as the primary contact for all operational and service requests.
  • This role partners closely with custodians and internal Focus Partners teams to provide an accurate and streamlined service and operations experience.
  • Focus provides team members the flexibility to work a hybrid schedule, with 3 days in office work required per week.

Matching Summary

The Client Service Specialist is responsible for delivering solutions-oriented service to advisory teams and clients, acting as the primary contact for all operational and service requests.

Salary

Base: $47,000 - $55,000; Bonus/Equity: annual cash bonus; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Exceptional client service
  • Solutions-oriented service delivery
  • Primary contact for operational requests
  • Partnership with custodians and internal teams
  • Utilizing Salesforce or similar CRM
  • Attention to detail and initiative
  • Problem-solving and follow-through

Nice-to-have

  • Flexibility and adaptability
  • Teamwork and collaboration
  • Ownership mindset
  • Empathy and understanding client needs
  • Proactive communication

Key Requirements

  • 3+ years in RIA industry
  • Custodian and client-facing service experience
  • Knowledge of industry basics and back-office processes
  • Proficiency in Salesforce or similar CRM
  • Excellent information processing and organizational skills
  • Strong problem-solving skills
  • Comfortable using technology and multi-tasking

Work Rights

Not specified

Tailored Resume

Cover Letter