Job Summary

• Lead end‑to‑end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives to redesign operating models, elevate customer experience, and deliver digital transformation at scale.
• Apply advanced structured problem solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth.
• Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward-looking advice and solutions.

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Skills & Requirements

Key Requirements

• 8 years delivering large-scale transformation programmes within the insurance sector
• Consulting environment experience
• Strong understanding of Insurance customer journeys
• Strong background in insurance business operations, digital transformation, operational excellence, or strategy consulting
• Excellent client management skills
• Outstanding verbal and written communication skills
• Deep understanding of current insurance market dynamics, regulatory environments, and technology trends

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