Base: $24.10 - $36.15; bonus/equity: not specified...
Fully remote
Exceptional customer service
Troubleshoot basic technical issues
Document customer interactions
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications
Job Summary
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
Documents all relevant customer interaction information thoroughly in the service management system.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
Salary
Base: $24.10 - $36.15; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Exceptional customer service
Troubleshoot basic technical issues
Document customer interactions
Meet Service Desk KPIs
Remote work environment
Nice-to-have
Patience and positivity
Technical hints and tips
Teamwork and confidentiality
Key Requirements
High School Graduate or equivalent
1 year of customer service/call center/Service Desk support experience