Base: $173,000 - $217,200 depending on location; b...
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8 years process or operations management experience
5 years people management experience
Fraud operations oversight and strategy
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Capital One is seeking a Process Management Director for PULSE Operations to oversee fraud, dispute, and analytics teams, focusing on operational excellence and risk management. The ideal candidate will have significant experience in FinTech or financial services, with a strong emphasis on strategic planning and people management.
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Job Summary
This role is directly accountable for the performance of fraud operations, dispute operations, and analytics teams across the PULSE network.
The successful candidate will bridge the gap between Technology and Business strategy to streamline workflows and mitigate risk.
Candidates hired to work in specific US locations are eligible for performance-based incentive compensation including cash bonuses and long-term incentives.
Matching Summary
Match Score: 75
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Capital One is seeking a Process Management Director for PULSE Operations to oversee fraud, dispute, and analytics teams, focusing on operational excellence and risk management. The ideal candidate will have significant experience in FinTech or financial services, with a strong emphasis on strategic planning and people management.
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Salary
Base: $173,000 - $217,200 depending on location; Bonus/Equity: Eligible for discretionary or non-discretionary performance-based incentives; Benefits: Comprehensive health, financial, and well-being benefits included
Skills & Requirements
Must-have
8 years Process or Operations Management experience
5 years People Management experience
Fraud operations oversight and strategy
Dispute operations compliance with Reg E
Analytics team leadership for KPI tracking
Nice-to-have
Masters in Business Administration (MBA)
Experience in payment card transaction processing
Background in Industrial or Process engineering
Predictive analytics and data science skills
Strong partnership with legal and compliance teams
Key Requirements
Bachelor's Degree or military experience
At least 8 years of Process or Operations Management experience
At least 5 years of People Management experience
US work authorization required (no sponsorship available)