Manager Global Service & Support China

Air Products

Not specified
Technical support for chinese customers
Spare parts coordination and sales
Liaison between china and gss department
Air Products is seeking a Manager for Global Service & Support in China, responsible for overseeing technical support and spare parts coordination in the region. The role emphasizes customer satisfaction and operational excellence while fostering collaboration between local agents and the global team

Job Summary

  • The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department.
  • The role encompasses full responsibility for technical support and spare parts coordination for the China market, ensuring seamless communication and collaboration with the Norway office.
  • The scope of this position includes both strategic and operational responsibilities, with direct impact on customer satisfaction, sales performance, and the reputation of the GSS department in China.

Matching Summary

Match Score: 85

Air Products is seeking a Manager for Global Service & Support in China, responsible for overseeing technical support and spare parts coordination in the region. The role emphasizes customer satisfaction and operational excellence while fostering collaboration between local agents and the global team.

Skills & Requirements

Must-have

  • Technical support for Chinese customers
  • Spare parts coordination and sales
  • Liaison between China and GSS department
  • Compliance with company policies and regulations
  • Develop local service capabilities

Nice-to-have

  • Holistic view of operations
  • High working capacity
  • Self-motivation
  • Ability to work independently
  • Familiarity with Chinese regulations

Key Requirements

  • Strong experience in marine aftermarket sales
  • In-depth knowledge of nitrogen (N₂) products
  • Proven ability to build and sustain customer relationships
  • Excellent communication skills in English
  • Proficiency in Mandarin Chinese is highly desirable

Work Rights

Not specified

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