Previous exposure to complaints management process
Ability to work independently in operational environment
Cbecustomersolutions is seeking energetic and motivated individuals to fill the role of Customer Care Retail Resolutions Case Manager, focusing on effectively managing and resolving customer complaints. The position requires strong customer service skills and a mindset geared towards continuous improvement
Job Summary
The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions while building trust with the community.
Candidates must have previous exposure to the complaints management process and a commitment to driving excellence in an operational environment.
Office hours are set from 8am to 4:30pm with opportunities for both permanent and secondment positions available.
Matching Summary
Match Score: 85
Cbecustomersolutions is seeking energetic and motivated individuals to fill the role of Customer Care Retail Resolutions Case Manager, focusing on effectively managing and resolving customer complaints. The position requires strong customer service skills and a mindset geared towards continuous improvement.
Skills & Requirements
Must-have
Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to work independently in operational environment
Nice-to-have
Passion for delivering exceptional customer service