Core Gro 预定通讯专员

Four Seasons Hotels & Resorts

Tianjin, China
Base: competitive salary, wages; bonus/equity: not...
Excellent phone skills
Ability to multitask
Problem solve
The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone

Job Summary

  • The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.
  • The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
  • Four Seasons believes in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Matching Summary

The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.

Salary

Base: Competitive Salary, wages; Bonus/Equity: Not specified; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • excellent phone skills
  • ability to multitask
  • problem solve
  • passion for hospitality service
  • Core GRO operations
  • guest accommodations calls

Nice-to-have

  • affinity for guest service
  • friendly and courteous voice
  • recognizing a familiar face

Key Requirements

  • Completion of Post-Secondary Education in Hospitality or related field
  • Previous Experience in Reservations and/or Front Office on High Volume Call Center
  • Strong Customer Service, Multi-tasking, and Communication Skills
  • Exceptional communication skills and command of English language

Work Rights

Not specified

Tailored Resume

Cover Letter