Group Rooms Coordinator

Four Seasons Hotels & Resorts

Chicago, Illinois, USA
Base: $26.79 - $28.29 ph; bonus/equity: not specif...
Process group turnovers
Maintain group reservations email
Build web-link blocks
The Group Rooms Coordinator is the on property expert responsible for ensuring every group booking is accurately built, maintained, and communicated from contract to departure

Job Summary

  • The Group Rooms Coordinator is the on property expert responsible for ensuring every group booking is accurately built, maintained, and communicated from contract to departure.
  • Measures of success include timely and accurate processing of group turnovers, strong pickup and attrition management, precise Opera block maintenance, consistent communication with team, and adherence to Four Seasons standards in every stage of the group reservation lifecycle.
  • Benefits include competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay.

Matching Summary

The Group Rooms Coordinator is the on property expert responsible for ensuring every group booking is accurately built, maintained, and communicated from contract to departure.

Salary

Base: $26.79 - $28.29 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision and Retirement Plan, Paid Time Off & Holiday Pay, 401(k) Retirement Plan including Employer Matching Program

Skills & Requirements

Must-have

  • Process group turnovers
  • Maintain group reservations email
  • Build web-link blocks
  • Input and monitor rooming lists
  • Run daily and weekly reports
  • Set up billing and routing
  • Manage block inventory

Nice-to-have

  • Exceptional communication skills
  • Strong customer service
  • Responsive to feedback
  • Energizing employee culture

Key Requirements

  • Knowledge of Property Management Systems, preferably Opera
  • Knowledge of Delphi Golden Sales & Catering preferred
  • Knowledge of Passkey preferred
  • Valid work authorization for the U.S.

Work Rights

Valid work authorization for the U.S.

Tailored Resume

Cover Letter