Respond to client inquiries via phone, email, chat
Identify, analyze, and escalate complex issues
Troubleshooting and problem-resolution skills
Interactive Brokers Group, Inc. is seeking a Client Service Representative for its Tokyo office. The role involves providing client support and building long-term relationships with retail and professional clients in the financial services sector
Job Summary
As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers.
Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
Competitive Salary, annual performance-based bonus and stock grant, Social Security / Insurance Benefits, Competitive package of Annual Leave, Daily lunch is ordered in-house with a fully stocked kitchen, Modern offices with great access to metro, Great work-life balance, Unique opportunity to gain exposure to global financial products, markets and clientele, Opportunities for career progression and job scope expansion in a global company with a growing local presence, Hybrid work arrangement role permitting.
Matching Summary
Match Score: 85
Interactive Brokers Group, Inc. is seeking a Client Service Representative for its Tokyo office. The role involves providing client support and building long-term relationships with retail and professional clients in the financial services sector.
Skills & Requirements
Must-have
Respond to client inquiries via phone, email, chat