Acquire.ai is seeking ERP applicants for a remote position focused on providing customer support through inbound calls. The role requires effective communication and problem-solving skills to ensure customer satisfaction while adhering to company guidelines
Job Summary
Help customers via inbound calls to solve product- or service-related problems by following the guidelines and procedures outlined by the company.
Responsible for key contact center performance metrics at the individual level.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
Matching Summary
Match Score: 85
Acquire.ai is seeking ERP applicants for a remote position focused on providing customer support through inbound calls. The role requires effective communication and problem-solving skills to ensure customer satisfaction while adhering to company guidelines.
Skills & Requirements
Must-have
Solve product- or service-related problems
Identify and assess customer needs
Provide accurate, valid, and complete information
Ensure first contact resolution
Follow communication procedures, guidelines, and policies
Strong verbal and written communication skills
Nice-to-have
Helpful, patient, and friendly attitude
Ability to show empathy
Maintain professionalism and positively represent the company
Exceptional listener
Key Requirements
High school diploma required
Knowledgeable about contact center operations and metrics