Customer Success Manager - Industrial Performance

Schneider Electric

Boston, United States
Base: $178,000 - $213,600 py; bonus/equity: short-...
Remote
Direct customer engagement
Optimize client profitability
Increase client return on assets
The Customer Success Manager will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels

Job Summary

  • The Customer Success Manager will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels.
  • This role will involve aligning Schneider Electric and AVEVA solutions to optimize client profitability by mitigating risk, creating a safe and secure facility, optimizing production quality and throughput, and minimizing maintenance costs.
  • Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date) , opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

Matching Summary

The Customer Success Manager will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels.

Salary

Base: $178,000 - $213,600 per year; Bonus/Equity: short-term incentive included; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Direct customer engagement
  • Optimize client profitability
  • Increase client Return on Assets
  • Manage Customer Quality Management lifecycle
  • Upsell Schneider Electric Managed Security
  • Implement AVEVA digital industrial solutions
  • Sales of $6 million annually

Nice-to-have

  • Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork
  • Sustainability ambition into actions
  • Inclusivity and caring company culture
  • High standards of ethics and compliance

Key Requirements

  • Bachelor's degree preferred or 15 years of proven progressive track record
  • Proven experience in customer success management
  • Strong understanding of Schneider Electric and AVEVA solutions
  • Excellent communication and interpersonal skills
  • Ability to work independently
  • Problem-solving skills
  • Experience on multiple control platforms

Work Rights

Not specified

Tailored Resume

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