Senior Technical Support Specialist, Khan Kids

Khanacademy

Remote, United States
Competitive salaries; ample pyid time off; not spe...
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5+ years customer or technical support experience
Hands-on zendesk account configuration and management
Experience with clever rostering and admin consoles
** Khan Academy is seeking a Senior Technical Support Specialist for its Khan Academy Kids program, aimed at enhancing user experience for children aged two to eight. The role involves managing user support through various channels, collaborating with product and engineering teams, and improving support systems, all while being fully remote. **

Job Summary

  • Khan Academy is a nonprofit dedicated to delivering free, world-class education to anyone, anywhere with over 181 million registered learners globally.
  • The Senior Technical Support Specialist will own the end-to-end support experience, serving as the primary contact for parents, teachers, and district IT administrators.
  • The role involves configuring Zendesk workflows, managing district rostering via Clever, and coordinating QA testing for product releases alongside Product and Engineering teams.

Matching Summary

Match Score: 75

** Khan Academy is seeking a Senior Technical Support Specialist for its Khan Academy Kids program, aimed at enhancing user experience for children aged two to eight. The role involves managing user support through various channels, collaborating with product and engineering teams, and improving support systems, all while being fully remote. **

Salary

Competitive salaries; Ample paid time off; Not specified

Skills & Requirements

Must-have

  • 5+ years customer or technical support experience
  • Hands-on Zendesk account configuration and management
  • Experience with Clever rostering and admin consoles

Nice-to-have

  • Familiarity with Khan Academy Kids app
  • Proficiency with AI tools for content creation
  • Spanish language proficiency
  • Proximity to San Mateo CA office

Key Requirements

  • 5+ years of experience in customer or technical support
  • Experience supporting educational deployments and rostering platforms
  • Remote work eligibility in the US or Canada

Work Rights

Must be based in the US or Canada

Tailored Resume

Cover Letter