Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience
Job Summary
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
Drive the design and delivery of workflow and automation solutions, partnering with delivery teams to leverage platforms such as Power Apps, Power Automate, and related technologies.
Engage and align stakeholders across business and technical teams, acting as a bridge between them and managing vendors and cross-functional partners to deliver agreed outcomes.
Matching Summary
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
Skills & Requirements
Must-have
Process and workflow design
Automation solutions delivery
Power Apps and Power Automate
Data-led process improvement
Stakeholder engagement and alignment
Nice-to-have
AI-enabled workflows
Strategic thinking and hands-on execution
Diverse workforce commitment
Continuous optimisation focus
Key Requirements
Demonstrated experience in process improvement and automation