The Associate IT Service Delivery Management Officer position is a fully remote role aimed at IT professionals with experience in delivering secure and reliable IT services in challenging environments. Candidates should possess strong service delivery management skills, expertise in ITIL processes, and the ability to work under pressure while coordinating with various stakeholders
Job Summary
The Associate IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively.
The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs) and ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.
The successful candidate combines structured service management discipline with adaptability, ensuring operational efficiency, compliance, and audit readiness in a fragile humanitarian context.
Matching Summary
Match Score: 85
The Associate IT Service Delivery Management Officer position is a fully remote role aimed at IT professionals with experience in delivering secure and reliable IT services in challenging environments. Candidates should possess strong service delivery management skills, expertise in ITIL processes, and the ability to work under pressure while coordinating with various stakeholders.
Skills & Requirements
Must-have
IT service delivery management
SLA-based delivery
business continuity
IT security standards
stakeholder management
problem-solving under pressure
Nice-to-have
resilient and solutions-oriented
adaptability
structured service management discipline
proactive in preventing and responding to inappropriate conduct
Key Requirements
ITIL Certification
Project Management Certification
3 years relevant experience with Undergraduate degree
Experience in IT service delivery with SLA based delivery