Senior Analyst Wfm

Amex GBT

Gurgaon, India
Workforce management scheduling
Real time management
Monitor service level agreements
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • The Analyst is accountable to do the tactical work within Workforce management by supporting the various workforce management roles & Tasks.
  • Flexible benefits are tailored to each country and start the day you do.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Skills & Requirements

Must-have

  • Workforce management scheduling
  • Real time management
  • Monitor service level agreements
  • Conduct root cause analysis
  • Manage non-productive activities
  • Real time queue monitoring

Nice-to-have

  • Inclusive and collaborative culture
  • Travel as a force for good
  • Develop desired skills
  • Connect with colleagues
  • Champion Inclusion

Key Requirements

  • Minimum 3 years call center experience
  • Minimum 2 years WFM experience
  • Location Gurgaon, India

Work Rights

Not specified

Tailored Resume

Cover Letter