Service Delivery Manager – Absence & Disability Management

TELUS HEALTH

Competitive base salary; performance-based incenti...
Fully remote
2+ years management experience in leave/disability
5+ years case management experience
Knowledge of fmla, ada, std legislation
The Service Delivery Manager ensures adherence to best-in-class processes while leading Case Managers to maintain data integrity and legal compliance

Job Summary

  • The Service Delivery Manager ensures adherence to best-in-class processes while leading Case Managers to maintain data integrity and legal compliance.
  • This role serves as a trusted partner to clients by providing claims expertise, driving continuous improvement, and overseeing quarterly governance meetings.
  • TELUS Health offers a remote-first environment with competitive compensation, comprehensive benefits, and opportunities for professional development within a global organization.

Matching Summary

The Service Delivery Manager ensures adherence to best-in-class processes while leading Case Managers to maintain data integrity and legal compliance.

Salary

Competitive base salary; Performance-based incentives eligible; Comprehensive medical, dental, vision, 401(k) with contribution

Skills & Requirements

Must-have

  • 2+ years management experience in leave/disability
  • 5+ years case management experience
  • Knowledge of FMLA, ADA, STD legislation

Nice-to-have

  • Experience managing mental health claims
  • Bilingual Spanish skills
  • Disability Management certification

Key Requirements

  • Minimum 2 years management-level experience
  • In-depth knowledge of US leave legislation
  • Demonstrated client account management experience
  • Post-secondary degree or 5 years Disability Management experience

Work Rights

Not specified

Tailored Resume

Cover Letter