Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity
Job Summary
Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
Conduct basic research using government, law enforcement, and open-source systems, and accurately document calls, tips, and findings in government systems.
Provide professional, courteous customer service while following established procedures, policies, and data privacy requirements.
Matching Summary
Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
Salary
$16 an hour; Not specified; Not specified
Skills & Requirements
Must-have
gather and document information
assess tips for relevance
conduct basic research
document calls and findings
prepare and route reports
follow established procedures
Nice-to-have
demonstrable sense of urgency
proactive support
suggest process improvements
switch gears at a moment's notice
work with diverse stakeholders
Key Requirements
3+ years of call center experience
Associate's degree required
Experience resolving complex issues
Manage multiple tasks in high-volume environment
Strong multitasking skills
Strong analytical, research, and problem-solving skills
Ability to work independently
Excellent verbal and written communication skills
Active listening skills and sound judgment
Experience supporting new representatives
Ability to generate ad-hoc reports
Experience with telephony systems, CRMs, and Microsoft Office